IT User Satisfaction in Academia: A Comparison Across Three Student Types

This study utilized critical incidents and open-ended surveys to develop a focused information technology (IT) user satisfaction survey for use in academia. The resulting Likert-type scale survey was administered to 122 individuals enrolled in three different MBA programs – traditional, distance-learning, and executive – at a large university. Hypothesis testing employed ANOVA and SEM. The results suggest that IT user satisfaction differs among these student groups, and IT user satisfaction positively influences satisfaction with the academic program. Contributions of the study include an examination of IT user satisfaction in an academic setting and an investigation of the ways in which IT impacts the education process across different program types.